Refund policy

This return and refund policy (“Policy”) apply to all orders placed by you through https://asknebulashop.com/ (the “Nebula”, “Company” or “we”) in connection with the online sale and delivery of souvenirs, bijouterie, stones, candles, aromatic, wellness products and other accessories, tea, and food supplements (collectively, the “Products”). ORDERING AND DELIVERY OF PRODUCTS IS ONLY AVAILABLE FOR CUSTOMERS FROM THE UNITED STATES OF AMERICA. This Policy applies only to customers from the United States of America. 

By placing any order for Products through Nebula, you are agreeing to be bound by the Terms and Conditions of Use and this Policy, which is the part of the Terms and Conditions of Use.

1. RETURNS AND REFUNDS

1.1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1.2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1.3. TO RETURN YOUR PRODUCT, YOU SHOULD MAIL IT TO: support@asknebulashop.com

1.4. If your return fails to meet any of the above conditions, we may, in our discretion, refuse to accept it.

1.5. YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. If you receive a refund, the cost of return shipping may be deducted from your refund.

1.6. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 30 calendar days for your bank or credit card company to process and post the refund.

1.7. If you return the Product, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.