Shipping policy
Shipping
Where we ship
We ship within the USA and to 25 European countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
We currently deliver to mainland (EEA) locations only. Island destinations are generally excluded, with two exceptions: the Greek islands and Corsica (France). Spanish island locations are not currently supported.
International shipping outside these regions, including the United Kingdom, is not available. If your address is accepted at checkout, we can deliver to you.
Product availability
Our product catalog and packaging may differ between the US and European markets. The items and designs shown to you at checkout reflect what's currently available for your region.
How we ship
Your order is delivered by trusted carriers — USPS, UPS, DHL, Asendia, and FedEx for US orders, and regional courier partners (including Packeta, DPD, and GLS) for European orders. To ensure smooth delivery, we may select the carrier based on your destination, delivery speed, and reliability.
Delivery timing
Delivery times vary by region:
- USA: most orders arrive in 5–7 business days; some products may take up to 25 business days.
- Europe: most orders arrive in 2–5 business days; some destinations may take up to 8 business days.
You'll see a delivery estimate on the product page and again at checkout. Business days exclude weekends and local public holidays.
Shipping cost
Standard shipping is $9.99 and is free on orders over $60, for both US and European orders. All subscription products include free shipping on every delivery.
Once your order ships, you'll receive a tracking number by email so you can follow your package from dispatch to delivery.
If you experience a delay or a delivery issue, please contact our support team at support@asknebulashop.com, and we'll be happy to help.
Changes and cancellations
We prioritize fast fulfillment, which means changes or cancellations are not guaranteed once your order is processed. If you need help, contact support@asknebulashop.com as soon as possible and we'll do our best to assist.
Payment
How you can pay
You can pay using major credit and debit cards, including Visa, MasterCard, American Express, Discover, Diners Club, JCB, UnionPay, and Elo, as well as Apple Pay, Google Pay, and Shop Pay. Customers in Europe can also pay with Klarna, and customers in Poland can pay with BLIK.
Cash on delivery is not available.
Fees and taxes
Sales tax may apply based on your shipping address, and it is shown at checkout before you pay.
When payment is confirmed
Your card is authorized at checkout and charged just before your order ships. You'll receive an order confirmation email after checkout, then a shipping confirmation with tracking when your package is on its way.
Subscription orders
If you are subscribed to a recurring product, your subscription order will be processed and shipped automatically each month based on your billing date. You will receive a tracking email once your order ships.
Subscription billing
For subscription products, your selected payment method will be charged automatically each month on your recurring billing date. You will receive email confirmation once the payment is processed.
Subscription changes and cancellations
Subscription changes (such as skipping, pausing, updating address or payment details) must be made before your next billing date. Once a subscription order has been processed, changes or cancellations for that shipment are not guaranteed. You can manage your subscription directly from your account.
Failed subscription payments
If your subscription payment fails, we will automatically retry the charge. If the issue continues, please update your payment method in your account or contact support.
If you have questions, we're here to help at support@asknebulashop.com.